Last Updated: 10 March 2026
Thank you for shopping with Giftzini.com. Since we specialize in personalized and custom-made gifts, every product is specially created based on your design and customization. Please read our policy carefully before placing an order.
1. Personalized Products
Most products on Giftzini are customized or personalized based on the photos, names, or messages provided by customers.
Because of this:
- Personalized items cannot be returned or exchanged once they are produced.
- Please ensure that all uploaded photos, spellings, and design details are correct before placing the order.
Giftzini will not be responsible for errors submitted by the customer.
2. Damaged or Defective Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect product received
Please contact us within 48 hours of delivery.
You must provide:
- Order number
- Clear photos of the product
- Photo of the packaging
After verification, we may offer one of the following solutions:
- Free replacement of the product
- Partial or full refund (if replacement is not possible)
3. Order Cancellation
Orders can be cancelled only before production begins.
Once the customization or printing process has started, the order cannot be cancelled.
If you need to cancel an order, please contact us immediately after placing it.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized gifts
- Customized photo products
- Products with customer-provided text or images
- Used or damaged products after delivery
5. Refund Processing
If a refund is approved:
- The refund will be processed within 5–7 business days.
- The amount will be credited back to the original payment method.
Processing time may vary depending on the payment provider or bank.
6. Shipping Issues
Giftzini is not responsible for delays caused by:
- Courier partner delays
- Natural events
- Incorrect address provided by the customer
Please ensure your shipping address and contact details are accurate.
7. Contact for Refund or Return Requests
If you face any issue with your order, please contact us:
Email: support@giftzini.com
Website: https://giftzini.com
Please include your Order ID and issue details for faster support.