Help & frequently asked questions

Place your order online, then WhatsApp your order ID, clear photos and the exact names/messages to +91 99154 10099. No photo upload is needed on the website. Production begins after successful payment and complete details are received.

Send the original, clear photo where possible. Avoid screenshots and heavily compressed images. Tell us which product and order ID it belongs to, and check the spelling of every name and message.

Production takes 1–3 business days after payment and complete personalization details. After dispatch, estimated courier delivery is 3–5 business days for metro cities, 4–7 for other cities/towns and 5–9 for remote areas. These are estimates, not guaranteed dates.

We deliver within India. Shipping is ₹50 for an order subtotal below ₹499, and free for a subtotal of ₹499 or more after discounts. The applicable total is displayed at checkout.

Contact us immediately with your order ID. Changes or cancellation are possible only before production starts. Once printing/customization begins, the order cannot be cancelled.

Personalized items cannot be returned or exchanged after production. For a damaged, defective or incorrect item, contact us within 48 hours of delivery with your order ID and clear photos of the item and packaging. After verification, we may provide a replacement or an applicable refund under our policy.

After dispatch, tracking details are shared by email or SMS. You can also contact support with your order ID for help.

WhatsApp +91 99154 10099 or email support@giftzini.com. Include your order ID for questions about an existing order.